It is KGI's policy to deliver to its customers fully, on budget, on time, and with complete customer satisfaction. If, as a customer, you are not satisfied that KGI's work fulfills the requirements of our contract and meets your expectations, KGI will promptly undertake any reasonable additional work that may be required to do so, at no additional fee. The only exclusions are for expenses and for extra work requested that is not within the scope of our contract.
Our Values guide all our interactions.
For KGI, long-term client satisfaction is our highest priority. We believe that striving to uphold the highest standards of quality, earning the trust of our clients, demonstrating a genuine respect for the individual, encouraging innovation, and fostering collaboration and teamwork which are essential in meeting our goal of exceeding our clients' expectations.
To our valued Clients,
KGI since its beginning has established fixed ceiling prices and concrete contracts for its services and provides breakdowns of costs of individual elements of the Accountability Framework® System and supporting services. Our proposals articulate clear deliverables without ambiguous promises.
It is our intention to continue being diligent in these practices and in fulfillment of our Service Policy to provide superior value to our public sector clients as they serve the public and steward taxpayer resources.
With Best Regards,
John D. Whincup
President